Human-Augmented Intelligence
Your firm’s knowledge can be its biggest weakness or its greatest asset
We help Professional Service Firms turn siloed, at-risk knowledge into a fluid, resilient, adaptive organisation that rewards the people who share and grows stronger with every interaction. We don't bolt AI on - we build it in, turning knowledge into your most powerful commercial asset.
AI is changing business
How will your firm adapt?
Extraction
Some firms are adopting fast, using AI to get more from employees and clients while giving relatively less back. Rapid adoption of AI without proper Human Leadership risks the quality of outcomes and the reputation of the organisation.
Business as Usual
Other firms are hoping AI is a phase they can outlast without changing anything. They are doubling down on business as usual while being outperformed and losing market share to more adaptive, agile companies
Human Augmented Intelligence
Hai-enabled firms are reinvisioning business as an iterative knowledge hub that puts people at the center empowered by aligned, just-in-time augmented intelligence.
The trap of siloed intelligence in service based firms
Knowledge Leakage
The most valuable knowledge in the firm lives in a handful of heads - and leaves when they do.
Service is dependent on individual performers
This creates inconsistency of service, a culture of competition and compounds as incentive to further guard and control knowledge, clients and resources.
Growth Is Linear
More revenue still means more billable hours. Nothing compounds because the number of hours available are static. Hiring more people is a game of chance as you hope for superstar performers who can adapt fast.
Relationships Are Reactive and Hierarchical
Client relationships run on memory, hierarchy and habit, not a system, so opportunities get missed. New employees struggle and innovative ideas are lost dues to the constraints of rigid organisational structures.
Not just a human in the loop
Human's co-creating the loop
Most AI knowledge tools work by pulling in everything your firm produces and mining it for patterns, without ever considering if that information is just compounding the existing problems.
We built HaiSaoi to work the other way round. We get to know your company, understand your core values, resources and services, your knowledge centers, flows, blocks and leaks before making a single recommendation. We identify the right information, processes and people to actively teach the system and iteratively review and improve recommendations, refining them case by case. We apply our proprietary CERA framework to everything we build ensuing constant recursive system wide improvement.
This means two things. The advice produced still sounds like your firm and your people stay in charge of it the whole way though - not just human in the loop but human defining the loop.
The CERA Framework
The framework behind everything we build, designed to get sharper the more it's used.
Where to start
Become a Hai-performance organisation
Measure
Hai-Q
A structured diagnostic of 49 dimensions that shows exactly where knowledge is at risk in your organisation.
The first step to establish how effectively your organisation retains knowledge, where it flows, becomes blocked and leaks. This comprehensive report gives you a detailed understanding of the weaknesses in your knowledge network.
Stocktake
Hai-P
Get clarity on what knowledge is most valuable to your firm, where it is currently held and were it needs to be to ensure adaptablity and resilience.
The first step to establish how effectively your organisation retains knowledge, where it flows, becomes blocked and leaks. This comprehensive report gives you a detailed understanding of the weaknesses in your knowledge network.
Roadmap
Hai-R
Combining Hai-Q and Hai-P into one detailed, prioritised plan to enable the flow of human assisted intelligence throughout your firm.
Building on the deep foundational knowledge of your organisations knowledge architecture we create your roadmap to implementation. The who, what, when and where of moving from siloed to the interconnected knowledge flows that will define the organisation of the future.
What Our Clients Say
Tested, not Theoretical
"The workshops were highly engaging and insightful, and the resulting reports were both comprehensive and strategically valuable - practical recommendations supported by clear, achievable action plans."
Not a lecture, three hours of building something that belongs to CLA. We left with a documented fraud detection architecture and named accountability for every zone."
Backed by decades of expertise
Developed with academic and commercial expertise by a team with over 65 years of professional service firm and technology experience
David Galea
Co-Founder & Co-CEO
25+ years across Big 4, energy, healthcare and aviation. Led a €6bn programme delivering €180m/year in savings. Bestselling author; CERA architect; academic co-author.
Mark Kane
Co-Founder & Co-CEO
Two decades of experience across Irish and international professional-service firms; Global Head of information solutions in renewable energy. 2019 ICMG/Zachman Award.
Our Board of Advisors
Chris Lawrence
Strategic Advisor
Chris Lawrence is a seasoned strategic advisor and board leader with over 40 years of experience across professional services, financial institutions, and the public sector. He specialises in organisational transformation, cross-border M&A, governance, and strategic consulting. Christopher’s experience leading NHS organisations, chairing trusts, and serving on non-profit boards equips HaiSaoi to help clients implement complex change programs, optimise operations, and embed effective governance frameworks
Steve Sanders
Strategic Advisor
Prof Tony Bendell
Strategic Advisor
Prof Tony Bendell is a global expert, trainer, speaker & consultant on organisational excellence, quality management, enterprise risk management and developing anti fragile organisations. His portfolio of books, some translated into multiple languages, include 'Benchmarking for Competitive Advantage', 'Building Anti Fragile Organisations' and 'Time to Rethink Risk Management'. These reflect his passionate belief that most current management theory & practice is unsuited to the needs of the current VUCA (Volatile, Uncertain, Complex & Ambiguous) environment. He has acted as associate consultant for Coopers & Lybrand, trained consultants for Deloitte and senior civil servants for the British Cabinet Office. For many years he was chairman of the award jury for the Sheikh Khalifa Excellence Award (Abu Dhabi) and he has been associated with supporting excellence awards & developing inhouse excellence programs for commercial organisations & government in numerous countries. He is founder & MD of Services Limited and the Anti-Fragility Academy
Dr Usman Zafar
AI & Digital Transformation Leader
Dr. Usman Zafar brings over two decades of experience in global business expansion and investment strategy across the Middle East, Asia Pacific, and Africa. As CEO and BoardAdvisor, he has empowered over 100 tech and infrastructure projects, facilitated multi-million-dollar investments, and guided companies in Smart Cities, Public-Private Partnerships (PPP), andBuild-Operate-Transfer (BOT) initiatives. Recognised as a Top 51 Global Influential SmartCities Leader (2019), Dr. Zafar’s expertise spans strategic partnerships, market acceleration, digital transformation, and C-level advisory, enabling firms to achieve high-impact, sustainable results without reliance on large sales teams
The values behind our vision
Trust
To trust is an innately human value and one we hold dear. Whether it is your data, knowledge or time - we pride ourselves on maintaining the highest levels of trust to ensure our clients feel safe and secure in their experiences with us.
Integrity
In every commitment, every dealing and every piece of work we endeavour to stay true to our values and commitments. That consistency is also why every service we deliver stays human-led from end to end.
Stewardship
Stewardship, to us, means building for what outlasts us - the firms and people we work with, the resources we use and our commitment to contributing to a sustainable and equitable future for all to enjoy.
Authenticity
We can both use AI and still maintain our unique voice and authenticity. We always strive to find balance between maximising productivity and remaining true to our values and voice. We bring this same deeply held value to all of our client interactions.
Reciprocity
We strongly believe that those who contribute most should benefit most and build this core value into all of our products and services. Without reciprocity companies stay locked in old systems of competition that stifle innovation.
Talk to us
Start a conversation about transforming your service based organisation into a fluid, resilient and adaptive organisation.
